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Below are the detailed instructions on how to process a return or exchange or cancellation. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our Return or cancellation Policy.

Underneath are the point by point enlightening on how to prepare a return or trade or cancellation. The approach starts from the date of buy. If you don't mind see whether either of these relate to you, and on the off chance that the item(s) are secured by our Return or cancellation policy



  • Please be aware that we can not refund for personalized items unless it's defective, or lost on the way. We will ship another one free of cost. To get the best quality, please send us the high quality images. 
  • Please note that because all our personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.
  • Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


Return Service Procedure:

  • Please email and attach clear photos of the items that represent a quality issue.
  • Please follow the instructions that are provided by our customer service team.
  • Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.



  • Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee.Once the production began we can not cancel your order.
  • Giftsengravedco.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.


How To Contact With Us :

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