When it comes to hand made item/personalize the item, the production will involve a lot of complicated processes which includes Design, Melting, Shaping, Engraving, Polishing, and Electroplating. Therefore, a single mistake could consume a lot of time and money. In order to get both Buyer and Seller’s interest protected, we come out with a refund & cancellation policy.

Underneath is the point-by-point enlightening on how to prepare a return or trade or cancellation. The approach starts from the date of buy. If you don’t mind see whether either of these relate to you, and on the off chance that the item(s) are secured by our Return or cancellation policy..

 

We Do not issue the refund if:

  • Your order does not meet your expectation due to factors within your control (e.g. sending wrong product information to seller due to typo error, select the wrong font, choosing wrong size and metal color)
  • Your order does not meet your expectation due to lightning and screen display
  • Your order does not arrive due to factors within your control (providing the wrong recipient’s name, wrong address, etc)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. order delayed by the shipping company, delayed by a natural disaster). 
  • All the non-quality problems of the customized items are not refundable (Rough Handling Delicate Item upon receiving the parcel) 

 

 

 

 

 

 

 

 

 

 

 

 

 

Return Service Procedure:

At GiftsEngravedCO, We ship worldwide and are fully aware that things might go wrong during the delivery process. We always Strive our Best to Provide Our Clients the Best Shopping Experience Online we can. We come out with the following solutions if you’re not happy with the purchase:

If you have an issue upon receiving the goods (faulty or damaged), kindly snap pictures of damaged goods and submit a support ticket to Customer Care for us to follow up with your case. Please contact us within 7 Business days of receiving the parcel, we will arrange to do the Craft a New one for you Absolutely Free within 60 days. Failing to respond or provide the information required within the time period will be treated as an item received in good condition.
We will not be responsible for any Mishandling/ Man-Made Accident of the item you bought.
If you did not receive your parcel after the guaranteed period of 60 days, kindly submit a support ticket to Customer Care for us to follow up with your case. At GiftsEngravedCO, we have a 100% Guarantee Receive Policy that will cover you, ensure you will receive your goods within the period of 60 days. Please contact us within 7 Business days and we will craft a new one and send it to you for FREE! If you fail to respond or provide the information required within the time period, we will treat it as an item that has been well received. We will not be responsible for your lost item if you provide us the wrong shipping address or goods being hold by customs.

 

  

CANCELLATION POLICY:
Once production has begun, a cancellation that is made will subject to a 30% restocking fee, based on the item’s price. This means that we will only refund you partially, giving you back the 70% of the payment made. The reason is that the item is made to order, it can no longer be resold as new. Restocking fee often includes raw material used, human cost, and handling fee.

Changes within the product: If there are any changes to be made to your order (For eg: name, color, or size), we would gladly help you change it as long as the production process has not begun. Kindly contact us immediately, best within 24 hours if you wish to do any changes to your order. We will start to process your order using the detail provided from the “order note” with 24 hours of the order created.

Due to High Demand & Custom Made Item would undergo complicating production process, please allow 1-2 weeks time for us to produce your goods (excluding shipping time). No Cancellation can be made once the item has been shipped out.

If you received damaged goods/ faulty goods due to the seller’s mistake, we will fully refund you or resend a new necklace for you as compensation.

If you had ordered but didn’t provide any information such as “Name” at the “Order Note” We will hold your order until we are further notified on what to do.  If you wish to cancel at this time, we will give you a 100% refund since we haven’t begun production yet.

 

 

 

 

How To Contact With Us:

Please click contact now for contact with our customer service representatives

Contact Now